Home > Benefits
of Project Pack
Project
Pack comes with several inherent benefits to make
your project management and customer communication
easier. Some of key advantages of using Project
Pack is listed below: |
 Unified
communication platform
|
| Project
Pack is a new concept in web based project management,
which revolves around improved communication. It
gives your customers one point of interaction with
various departments within your company to ensure
that they have a delightful experience. |
| Track
projects effectively |
| It provides
you a dashboard to check the latest status of all
running projects. You can drill down from this to
get more information about any project and communicate
with the team members involved in the project as
well as the clients. Projects, which need immediate
attention, are clearly marked for you. |
 The
Message board |
| The
message board system provides chronological listing
of communications. Every communication can be composed
using formatted text, graphics and file attachments.
This makes the communication clearer, easier and
complete. One of the easiest to use content management
system has been implemented for your use. |
| Ensures
business continuity |
Project
Pack ensures business continuity within minimum
disturbances. Today with every industry (specially
IT) have high manpower turnover. When a project
/ task is allocated to a new person, it wastes
considerable time and also results in loss of
information.
By using Project Pack, you just need to assign
the project to the new person and he will be able
to read through each and every aspect of the project
till date and can take up matter from that point. |
| Reliable
communication |
Email
is an unreliable form of communication and searching
information from a heap of emails and chronologically
arranging the data is a tough and time consuming
job.
Since all communication at Project Pack is stored
in one central place with 100% guarantee that
the message has been posted, there is no room
for error. |
| Your
system is audit ready |
| Using
Project Pack, you have a chronological list of all
activities, thus making your system audit ready
to check reasons for undesired results such as client
dissatisfaction, miscommunication on part of a team
member, delay in response, etc. |
| Maintain
privacy |
By
using Project Pack, you don't even need to tell
your employees contact details / email / name
of your client. They however can communicate with
ease online using the system in almost real time.
This helps you in preventing privacy of your
business, clients and team members. |
| Access
to top management |
It
is important for a customer to be able to access
top management to escalate matters which are not
handled properly within the organization. With
this software the CEO / Top Management can stay
in touch with the entire client base. They can
understand and react to their issues with utmost
ease without disclosing their email address.
It is known that more than 70% of unsatisfied
customers will never complain. However with an
easy to approach attitude, you can collect all
possible complains, suggestions and issues that
your customers may have. This will help you in
improving your service based on regular feedbacks.
Not only this, you can track down the entire issue
from the project message board which lists all
communication with the said customer on the given
project with date / time stamps. |
| Give
easy access to Accounts |
| A record
of your financial transaction with a customer is
very important. Professional record keeping and
presentation not only makes a positive image of
your self, it also helps in making sure that you
there is constant reconciliation with your customer
and you claim your payments when due. |
| Keep
customers informed |
| Your
customers will always know the current time in your
geographical location! Besides this, you can post
important news / announcements by putting the same
on the left panel so that the customers get automatically
informed when they come online for day to day project
management. |
| Advertise
other services and cross sell |
| You
can list other services that you offer on the left
and bottom panel of Project Pack. This enables you
to cross sell other services that you offer to your
customers. You can also offer special offers for
current customers which only become available to
them since they have access to this secure area. |
| Security |
| All
passwords are MD5 encrypted to provide you and your
users maximum security. |
| Features
that you will use |
| Our
extensive project management experience ensures
that it only has those functions that you will use
presented in an intuitive, easy to use interface. |
| Project
Pack is flexible |
You
can buy a copy and host on your own server or
if you prefer you can opt for a hosted solution.
In either case you can brand the system with your
company identity.
We have a dedicated project team that provides
reasonably priced customization services based
to ensure that it fits well within your organizational
structure and procedures. |
| Easy
branding |
| Put
your own brand image throughout your extranet within
five minutes! You can also opt to change the overall
look and feel by editing the CSS file and the other
include elements. |
| Run
it on your server! |
You
can run the entire application on your own server.
You can run it in your intranet / extranet or
wherever it is convenient to you. You get the
application and a license to use it. If you want
us to host it for you, we can also do that for
you for small monthly fees.
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